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Merrill Lynch 2002 Annual Report  
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 Business Unit Overviews
 Letter to Shareholders
 and Clients from CEO
 E. Stanley O'Neal
 A Message from
 David H. Komansky,
 Chairman
 Business Unit Overviews
 Excellence & Integrity
 Financial Management
 Board of Directors
 Executive Management
 Corporate Information

Global Private Client (GPC), led by James Gorman, is the world's premier provider of wealth management services — with more than $1 trillion in client assets. Unmatched advice and guidance are hallmarks of our private client franchise and remain a substantial competitive advantage. Merrill Lynch's 14,000 Financial Advisors — the best trained force of its kind in the industry — offer a comprehensive range of products and services to meet clients' unique needs. Our philosophy, Total MerrillSM, symbolizes all that is possible in a relationship with Merrill Lynch: from credit and lending to investments; from estate planning to philanthropic strategies; from retirement to small business services. With Total MerrillSM, we believe it is no longer necessary for our clients to maintain a relationship with any other financial institution.

For individual investors, GPC ensures high-quality service through a segmented offering that meets clients' needs at every level. Private Wealth Advisors and their teams specialize in sophisticated solutions to meet the complex needs of ultra-high-net-worth clients. Wealth Management Advisors provide personalized advice and guidance to high-net-worth individuals. And, our Financial Advisory Center serves more than a million clients who have more basic financial needs. GPC is investing in several growth initiatives. For example, mortgage origination and small business loans more than doubled in the last year. Through our new cash management platform, Beyond Banking®, clients can manage their everyday financial transactions separately from, but linked to, their investment holdings. This continues a strategy to increase our global banking deposits, which have grown more than tenfold in the past five years.

Similarly, the retirement sector represents an important opportunity. Today, Merrill Lynch serves more than 21,000 workplace-based retirement programs, and more than five million individuals with retirement accounts. A leading industry survey now ranks Merrill Lynch as one of the top-quality 401(k) providers. By continuing to address our clients' comprehensive financial needs, diversifying revenues and focusing on service excellence, GPC is better positioned than ever to capture a growing share of industry profits worldwide.


The ability of Merrill Lynch Financial Advisors and their teams to interact with clients will be greatly enhanced in the coming years thanks to a significant investment in technology. In partnership with Thomson Financial, we are developing the Wealth Management Workstation — an interactive technology platform that combines market data, news and superior portfolio management capabilities with innovative client relationship management and planning tools. We're giving our Financial Advisors the very best technology and tools available, making service excellence a reality for clients every day.

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