Business Practices

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Reporting an Incident

If you suspect identity theft or fraud, you need to take immediate action to minimize damage.

Contact your Financial Advisor or the Merrill Lynch Service Center If you are a client in the U.S. you can also call 1-800-MERRILL (637-7455) .  If you are located outside of the U.S, please call toll free +1-609-818-8900.

If you believe you have received a hoax e-mail (phishing e-mail) that appears to be from Merrill Lynch, please attach it to a new e-mail message with “FRAUD” in the subject header and send to   


  • Contact the fraud department of any one of the three major credit bureaus to place a fraud alert on your credit file.
  • Notify any other financial institution(s) if you suspect you are a victim of identity theft.
  • File a police report where the theft occurred. Be sure to get the report number and a copy of the report in case you need to provide proof of the crime later.
  • Report stolen checks and stop payment on them immediately.
  • Close all credit accounts that have been fraudulently accessed or opened, and ask that old accounts be processed as "account closed at consumer's request."
  • Notify your state's Department of Motor Vehicles or equivalent organization outside of the U.S. if your driver's license number has been lost or stolen. Put a fraud alert on your license and request a new license number.