We value you as our client, and we always want you to feel safe doing business with Merrill Lynch. As a commitment to our clients' online account security, we are offering this guarantee:
We will reimburse you for quantifiable monetary losses that occur through Merrill Edge® (our online retail brokerage platform) due to unauthorized third party activity and subject to the conditions outlined below.
Merrill Lynch works hard to protect your information and the assets that you entrust to us. However, it is important for us to have a working partnership with you that enhances your online account security. In this regard, you must also take reasonable measures to protect against unauthorized online access, including:
Please visit the Privacy and Security Center to learn more about additional steps and precautions you can take to protect your accounts and how we protect your accounts.
In addition to the above obligations, you agree to cooperate with us in any investigation and to take additional steps and corrective measures to protect against further fraudulent activity. We may ask you to sign an affidavit, assign certain rights to Merrill Lynch and/or sign a release form as a condition of reimbursement.
Merrill Lynch will determine the type and amount of reimbursement you will receive under this guarantee. We may not provide reimbursement under this guarantee if you are reimbursed, or if you are eligible for reimbursement, due to additional coverage by, for example, your insurance company, or protected under the terms of the particular product in question. This guarantee does not cover any tax consequences, legal fees and expenses, lost opportunity or non-monetary damages. You may not assign your rights to any third-party other than Merrill Lynch under this guarantee.
If you need to report identity theft or fraud, or if you have questions, please call us at
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