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Information on Reporting Errors and Canceling Certain Transfers Going Outside Of the U.S. (Remittance Transfers) Errors
If you believe there has been an error or problem with a wire transfer initiated by you from your U.S. based brokerage account to a recipient outside of the United States (a "remittance transfer"), please contact your Financial Advisor by calling or writing to the office that services your account. If you do not know how to reach the office that services your account, call (800) MERRILL (637.7455).
If you believe there has been an error or problem with a wire transfer initiated by you from your Trust Management Account (“TMA”) to a recipient outside of the United States (a "remittance transfer"), please contact your trust team by calling or writing to us at the address below. If you do not know how to reach the trust team that services your account, call (800) 878.7878.
P.O. Box 830269
Dallas, TX 75283-0269
You must make contact, within 180 days of the date we promised to you that funds would be made available to the recipient.
When you contact your Financial Advisor or trust team, please tell him/her:
1. The error or problem with the transfer, and why you believe it is an error or problem;
2. The name of the person receiving the funds, and if you know it, his or her telephone number or address;
3. The dollar amount of the transfer; and
4. The confirmation code or number of the transaction.
We will determine whether an error occurred within 90 days after you contact your Financial Advisor or trust team and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.
You have the right to cancel a remittance transfer and obtain a refund of all funds paid to us, including any fees.
In order to cancel, for a U.S. based brokerage account, you must contact your Financial Advisor within 30 minutes from the time you authorized the transfer. If you cannot reach your Financial Advisor, please call (800) MERRILL (637.7455).
In order to cancel, for a Trust Management Account (“TMA”), you must contact your trust team within 30 minutes from the time you authorized the transfer. If you cannot reach your trust team, please call (800) 878.7878
When you contact your Financial Advisor or trust team, you must provide him/her with information to help us identify the transfer you wish to cancel, including the amount and location where the funds were sent.
We will refund your money within three business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into a recipient's account.
For questions or complaints about remittance transfers sent through Merrill Lynch, you may contact:
Consumer Financial Protection Bureau