Entire communities can feel the effects — and bear the costs — when cyber criminals breach a single organization. Here’s what each of us can do about it.
As our world becomes increasingly digitized and connected, cyber crime has emerged as one of our society’s most serious threats. Criminals continue to refine methods of infiltrating digital networks and deceiving employees at organizations, which can result in businesses being unable to operate, data being stolen and consumers losing services.
Increasingly, the criminals are targeting essential industries and service providers, such as hospitals, energy delivery companies, food suppliers and software companies. The cost to these organizations is immense: Damages related to cyber crime approached $1 trillion in 2020 — a 50% increase since 2018.1
But this estimate does not fully account for costs to consumers, who may experience higher prices, hardship due to loss of essential services and an overall feeling of mistrust when organizations they depend on experience a breach.
It can be difficult to understand the seriousness of cyber crime unless we are directly affected by it. Yet it is important to recognize that as our economy becomes increasingly globalized and interconnected, no one is immune from the impacts of cyber insecurity.
Furthermore, every citizen has a stake in supporting a culture of cyber awareness and defense that extends to private businesses, the public sector and our personal lives. The better the threat is understood, the more resources we have to defend against it.
Cyber incidents involving large companies make headlines for good reasons: These breaches often involve the compromise of millions of customer account details or a demand for millions of dollars in ransom. But criminals are opportunistic and willing to exploit any weakness in any organization’s digital defenses if there is a potential for profit, even (and in some cases especially) when public safety will be compromised. For example, when hospitals are suddenly unable to access their servers, patient records or connected devices, patient health and privacy are at risk.
Cyber crimes that focus on supply chains can create effects that trickle downstream and are experienced by consumers as goods shortages, higher prices or interrupted services. In some cases, affected consumers and businesses may be in completely different countries. During an incident where software used by many businesses is compromised, service interruptions can happen in multiple locations.
If essential organizations and service providers experience cyber crime, consumers and constituents may experience doubt about those organizations’ security, and they may even become concerned for their own personal safety. The reputational damage that can accompany a serious breach can be severely damaging to almost any institution.
Yet it is important to remember that even the most robust security defenses and most diligent organizations are not immune to cyber crime. Trust is a function of a commitment to cyber security, which includes a high level of transparency, effective communication and rapid remediation after an incident occurs.
Consumers and citizens can have an indirect impact on cyber security by prioritizing it. By learning about cyber best practices, we can be more proactive in making sure the organizations where we work, shop and use for delivery of essentials are invested in their own security – and ours.
Turning cyber security into a society-wide objective requires proactive buy-in from individual citizens, business and community leaders, educational institutions, and security professionals. Keeping our core institutions and essential businesses safe is an ongoing challenge, but the more you know about digital security and how to respond to cyber incidents, the better prepared your community becomes.
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